Privacy Policy

Effective Date: 1 September 2025
Company Name: Dilixious (Pty) Ltd
Website: www.dilixious.com

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Dilixious (Pty) Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our website, interact with us, or purchase our products.

1. Information We Collect

We may collect the following types of personal information:

• Identification information such as your name and surname.

• Contact information such as your email address.

• Account information such as username, password, and login details if you create an account.

• Transaction information such as order details, payment records, and billing details.

• Technical information such as IP address, browser type, operating system, device type, and website usage data collected through cookies and tracking technologies.

• Marketing information such as your preferences for receiving promotional communications.

2. How We Collect Information

We collect personal information in several ways, including:

• Information you provide directly when you register an account, place an order, or contact us.

• Information collected automatically when you use our website, such as through cookies, analytics, and log data.

• Information received from third parties that help us process payments, deliver products, or provide website functionality.

3. Purpose of Processing Personal Information

Your personal information may be processed for the following purposes:

• To provide, deliver, and improve our products and services.

• To process and complete orders and transactions.

• To manage your account and provide customer support.

• To communicate with you about your orders, account, or enquiries.

• To personalise your website experience and improve functionality.

• To conduct analytics and research to improve our services.

• To comply with legal and regulatory obligations.

• To send you marketing or promotional communications, only where you have consented.

4. Legal Basis for Processing

Under POPIA, we rely on the following legal bases for processing your personal information:

• Your consent to collect and use your personal data for specific purposes.

• Processing necessary for the performance of a contract with you.

• Compliance with legal obligations under South African law.

• Legitimate interests, such as fraud prevention, website improvement, and security.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share information only with:

• Service providers who help us operate our business, such as payment processors, IT service providers, and logistics companies.

• Regulatory bodies or legal authorities when required by law.
  All third parties are required to handle your information securely and in accordance with POPIA.

We will never pass on your personal information for unrelated purposes. If you request deletion of your information, it will be permanently deleted unless retention is required by law.

6. Data Storage and Retention

Your personal information is stored securely on servers located in South Africa or with international service providers who comply with POPIA. We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected or as required by law. Once your personal information is no longer needed, it will be securely deleted or anonymised.

7. Your Rights Under POPIA

As a data subject, you have the following rights:

• Right of Access: You may request whether we hold your personal information and, if so, request a copy.

• Right to Correction: You may request the correction or updating of inaccurate, incomplete, or outdated personal information.

• Right to Deletion: You may request that we permanently delete your personal information where there is no legal reason for us to retain it.

• Right to Object: You may object to the processing of your personal information where you feel it infringes your rights or freedoms.

• Right to Withdraw Consent: Where we process your personal information based on your consent, you may withdraw that consent at any time.

• Right to Restrict Processing: You may request that we limit how we use your personal information in certain cases, for example, while its accuracy is being verified.

• Right to Data Portability: You may request that we provide your personal information in a structured, machine-readable format and transfer it to another service provider where technically feasible.

• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have not complied with data protection laws.

Information Regulator Contact Details:
Website: https://www.justice.gov.za/inforeg/
Tel: 010 023 5207
Email: complaints.IR@justice.gov.za

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to recognise your preferences and improve site functionality.

We use different types of cookies:

• Essential cookies: These are required for core functionality, such as secure logins and shopping cart features.

• Performance cookies: These help us understand how visitors interact with the website, such as pages viewed and time spent, to improve performance.

• Functional cookies: These remember your preferences, such as language and saved settings.

• Analytics cookies: These collect aggregated data for website optimisation, often provided by third-party tools like Google Analytics.

• Marketing cookies: With your consent, we may use cookies to provide personalised advertising or promotions.

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect website functionality.

9. Security of Personal Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. This includes encryption, secure servers, firewalls, and restricted access to personal information by authorised personnel only.

While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute protection of your personal information.

10. International Transfers

In some cases, your personal information may be transferred to and stored outside South Africa, for example, when we use cloud service providers. We will ensure that any such transfers comply with POPIA and that appropriate safeguards are in place.

11. Marketing Communications

We may send you promotional or marketing messages only where you have provided consent. You may opt out of receiving these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor without appropriate consent, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be published on our website with the updated effective date. You are encouraged to review this Privacy Policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Dilixious (Pty) Ltd
📧 Email: greg@dilixious.com